I was unable to make any banking transactions at the Tiger Bank since last November. Every time I go to the ATM to withdraw some cash, my transaction will be aborted half way with an error message that reads "This transaction is prohibited. Please call the customer service line 1-800-xxxx".
What the **** laa kan... It's not like I don't have any cash in the account. Luckily the account was not my main bank account.
When I had to transfer some cash to a friend last Thursday, I tried to log on to the bank's internet banking site. And guess what? The same error message had popped up!
This time it really gets to me because I had just deposited a large sum of money into the account earlier during the day. Why can't I log on to the website? *@&&%^$%!#@!$)*&%%%$@@!!!
I resorted to calling the customer service helpline in order to sort out the mess. However, my call was put on hold for 15 minutes...! Well, it could have been longer, but I just didn't have the patient to listen to their long winded tele-promo any longer. So I hung up.
The next day, I went back to the ATM machine to check the status of my card. It was still blocked! So I called the helpline again...
"Hi, welcome to Tiger Bank Customer Service Helpline" "Untuk Bahasa Melayu, sila tekan 1" "For English, please press 2"
Me: *2*
"Sorry, all our executives are busy, please hold" *que the CNY drum sound and the long tele-promo*
After 1 minute:
"Sorry, all our executives are still busy, they will attend to you shortly, please hold"
After 10 minutes:
"Sorry, all our executives are still busy, they will attend to you shortly, please hold"
After 20 minutes:
"Sorry, all our executives are still busy, they will attend to you shortly, please hold"
I hung up after 25 minutes....
Since I was so frustrated with the situation, I decided to try again.
"Hi, welcome to Tiger Bank Customer Service Helpline" "Untuk Bahasa Melayu, sila tekan 1" "For English, please press 2"
Me: *1*
After 1 second
"Hello Selamat Malam. Saya Aida sedia membantu"
*My boss told me that you will face a similar situation when calling most Government Agencies Helpline as well.
This is why I prefer to bank with the foreign banks!
binx: busy busy busy
6 comments:
beb, being the largest bank, im not surprise that they acted that way. Why don't you try to write to them. If that doesn't help, u let me know. I think I know someone that could help
hyee!! its actually not the bank's fault. Central Bank screwed-up ths time as apparently, one of its system went crazy today. my collegue is comingup with a story bout that in Biz Times tmrw. btw, im weween, and have been an avid reader of ur blog for quite sometime now =) Congratulations on the new job and gluck in preparing for the wdding!! =D
ejan:
write to them? hmmmm...
i just couldn't be bothered. Like any other customers, if the bank can't cater to my needs, i'll just take my business else where... where customer service is their TOP priority...
:D
kasehrex:
hey there weween... thanks for reading this humble blog...
anyway, i don't think what I had experienced had anything to do with the central bank's scerw-up thingy coz i have been having the problem with the bank since last year...
plus the service is very bad.. i went to one branch the other day that had 5 cash deposit machince but only 1 was functioning. hence, you can imagine the line of ppl queuing at the branch.. sheessshh..
sorry dear... i mmg dah anti lar with that particular bank... allergic..
but thanks for your input
:D
then I'd say - HELL YEAH!
just bring your business else whr beb :D
yes, sad but true (and i work in a local bank)..foriegn banks really value their customers than their local counterparts
Memang they all selalu susah nak jawab phone. Have you tried calling @str0? Same thing..makes you wait for about 20 - 30 mins!
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